Welcome to Masterscape NZ Ltd (masterscape.co.nz). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, or use our premium landscaping and tree services.
By using our website and services, you agree to the collection and use of information in accordance with this policy and the New Zealand Privacy Act 2020.


1. Information we collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected when you visit our website.

Information you provide to us:


• Contact information: name, email address, phone number, and physical property address when you fill out a contact form, request a quote, or book a service.
• Service details: information regarding your property, specific tree care or landscaping requirements, photos of the site (if uploaded), and any other notes you provide to help us assess your project.


Information collected automatically:


• Usage data & cookies: when you visit our website, we may automatically collect certain technical details via cookies and similar tracking technologies. This includes your IP address, browser type, pages visited, time spent on our site, and the referring URL. This information is used to improve our website experience and performance.


2. How we use your information

We use the information we collect for purposes focused on delivering high-quality, safe services, including:


• Processing and responding to your inquiries and requests for quotes.
• Scheduling, planning, and executing our landscaping, tree removal, pruning, or garden maintenance services at your property.
• Sending you operational communications, invoices, and service updates.
• Improving our website, services, and customer experience.
• Complying with legal, regulatory, or health and safety obligations required in New Zealand.


3. Sharing and disclosing your information

We respect your privacy and do not sell or rent your personal information to third parties. We will only share your information in the following limited circumstances:


• Service providers: we may share information with trusted third-party contractors or administrative partners who assist us in operating our business (e.g., website hosting, invoicing software, or specialised machinery operators required for your specific job). These parties are strictly bound to keep your data confidential.
• Legal requirements: we may disclose your information if required to do so by New Zealand law, or to protect the safety, rights, and property of Masterscape, our team, or our clients.


4. Storage and security

We take the security of your data seriously. Your personal information is stored securely in electronic formats (such as secure cloud-based databases and email servers). We implement industry-standard technical and organizational security measures to prevent unauthorized access, loss, misuse, or alteration of your personal data.


5. Your rights under the NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have strong rights regarding your personal data. You have the right to:


• Access the personal information we hold about you.
• Request correction of any incorrect or outdated personal information we hold about you.
• Request deletion of your personal information, subject to any legal or financial record-keeping requirements we must abide by.


If you would like to exercise any of these rights, please contact us using the details provided below.


6. Third-party links

Our website may contain links to external sites (such as our social media pages). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of those websites.


7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.


8. Contact us

If you have any questions about this Privacy Policy, wish to update your details, or want to make a request regarding your personal information, please get in touch with us:


• Email: info@masterscape.co.nz
• Phone: +64 021 0234 9616
• Mailing address: 9B, Tomes Lane, Favona, Auckland, 2024, New Zealand